Shipping and Returns

Delivery and Shipping

Delivery Fees

Delivery fees and times vary for different products and are calculated based on the size and weight of your order and its destination. The delivery price for each order will be displayed during the checkout process, before payment and order confirmation, and included in the total price of your order.

Delivery time

Typically, delivery occurs within 25 working days of us receiving your payment authorization and cleared funds. In some cases, the estimated delivery time frame will be longer, for example where items are made to order. From time to time the delivery of specific items will exceed our usual 10 working day delivery window for reasons outside our control. We work hard to process all orders as quickly as possible, and we will send you an email to let you know when your item has been dispatched by us Risk in the products passes to you on delivery. We do not accept liability for any loss, theft, or damage to the products after delivery

Delivery methods & locations

We work with many delivery partners including Post and courier companies. Your order will be delivered to the delivery address provided by you. We deliver most products Worldwide (Except the countries which are specified in RAK Free zone Law where we cannot be able to do business). In some cases, we will only be able to deliver products in metropolitan areas. This information will be shown on the product listing.

Delivery failure

You must verify your information is correct, especially your delivery address. If the address provided is incorrect and the package is returned, you may be billed for the additional shipping charges for your delivery to reach you. You agree to this by placing an order with us, we reserve the right to pass on applicable charges to you if you provide wrong address information.

Returns Policy

If for any reason you are not satisfied with your purchase it can be returned for an exchange or refund within 30 days, but you need to inform us through as soon as you receive the product. you need include the reply of approved return request in the return shipment. no questions asked. The returned item must be in original condition and in original packaging. We guarantee to replace, exchange, or refund any goods that are delivered to you damaged or faulty. This guarantee requires you to inform us immediately of the problem. Shipping costs for returned goods are the responsibility of the customer.

Incorrectly described goods

We guarantee to exchange or refund any goods that do not match the description on our website. This guarantee requires you to inform us immediately of the problem. Shipping costs for returned goods are the responsibility of the customer.

Goods that cannot be returned

Products that have been used cannot be returned.

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